Returns and Refunds Policy
Plaza Water Treatment Services does not accept returns or provide refunds for change-of-mind purchases. If you receive a product that is incorrect, please contact us within 48 hours of delivery with your order number and photos of the product received. Once we verify the issue, we will arrange an appropriate solution, such as a replacement or refund, where applicable.
Returns
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Products must be unused and in their original packaging.
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Proof of purchase or order number is required.
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Incorrect orders must be reported within 48 hours of delivery, with photos where applicable.
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Opened or used chemicals may not be eligible for return due to their nature.
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Custom or specially ordered products may not be eligible for change-of-mind returns.
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Approved change-of-mind returns may be subject to return shipping costs.
Refunds
Once an approved return has been received and assessed, eligible refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
All returns and refunds are subject to applicable Australian Consumer Law.
Contact Us
For return or refund enquiries, please contact Plaza Water Treatment Services with your order number, product details and reason for return.
